This page explains how to request deletion of your Meti-Box account and personal data.

Delete your account in the app

If you can still sign in to the Meti-Box mobile app, open Settings and use Delete Account. You will be asked to confirm the action before the deletion request is sent.

If you cannot sign in

If you cannot access your account, please contact us at [email protected] and include the email address linked to your account. We will review the request and help you complete the deletion process.

What is deleted

When a valid account deletion request is processed, the associated Meti-Box account and the personal data tied to that account are removed from the service, except where retention is required by law, regulation, security, fraud-prevention, accounting, tax, or dispute-resolution obligations.

What may be retained

Certain information may need to be retained for a limited period where required to comply with legal, accounting, tax, fraud-prevention, security, or dispute-resolution obligations.